FAQ

Questions, answered.

Fitment, ordering, shipping, painting, installation, returns and warranty.

Parts and fitment
Do you sell new and used auto parts?

Yes. We offer a wide selection of new and used auto parts for many makes and models. Availability can vary by vehicle and part, so contact us with your vehicle information and the part you need, and we'll check what's available or whether it can be special ordered.

Do you sell parts for all makes and models?

We carry and source parts for a wide range of domestic, Asian and European vehicles. If you don't see your vehicle or part listed, contact us - we may still be able to source it for you.

How do I know if a part will fit my vehicle?

The best way to confirm fitment is to give us your vehicle's year, make, model, trim, and VIN when available. You can also send a photo of the part you need. We'll match the correct part for your vehicle before you purchase.

What information do you need to find my part?

Year, make and model. Trim, if known. VIN, when available. The part you need. Your postal code if you need shipping or delivery. A photo of the vehicle or the existing part, when possible.

Can you help me find a part if I don't know the part name?

Absolutely. Send a photo of the part or the area of the vehicle where it's needed, along with your year, make and model, and we'll help identify what you're looking for.

Ordering and contact
How can I place an order?

Contact us by phone, text or email, or through the part finder on this site. Send your vehicle information and the part you're looking for, and we'll confirm availability, pricing, fitment, and delivery or pickup options.

Can I speak with someone before I order?

Absolutely. If you have questions about fitment, availability, pricing, shipping, painting or installation, contact us before placing your order. We're happy to help make sure you're getting the right part for your vehicle.

Where are you located?

Canada Car Parts, 170 Glidden Rd, Unit 27, Brampton, Ontario L6W 0C2. Local pickup and in-person inquiries are welcome during business hours.

Why buy from Canada Car Parts?

We're a local Brampton auto parts business focused on helping customers find the right parts for their vehicles. We offer new and used parts, local pickup, GTA delivery, Canada-wide shipping, painting and installation.

Pickup, delivery and shipping
Can I pick up my order?

Yes. Local pickup is available at our Brampton location. Most new parts are in stock for same-day pickup, and used parts usually arrive in 1-2 days.

Do you offer delivery in the GTA?

Yes. GTA delivery is available on eligible orders. Contact us with your postal code and the part you're looking for, and we'll confirm the delivery options and timeline.

Do you ship across Canada?

Yes. We offer Canada-wide shipping on eligible parts. Shipping times and costs vary depending on the part, destination, size and carrier. We'll give you the available shipping options when you inquire or place your order.

How long does shipping take?

It depends on the part, destination, carrier and availability. Most Canada-wide shipments take approximately 2-7 business days - add 1-2 days if the part is being painted. Some larger or special-order items may take longer. We'll give you an estimated timeframe when your order is confirmed.

Painting, installation and insurance
Can you paint parts to match my vehicle?

Yes. We offer professional painting for body and collision parts. Provide your vehicle's paint code or VIN so we can match the correct colour.

Do you install parts?

Yes. Installation is available for eligible parts. Pricing depends on the vehicle and the work required. Contact us with your vehicle information and the part you need, and we'll give you a free estimate.

Do you work with insurance companies to repair my vehicle?

Yes. We work with all insurance companies and can handle your claim start to finish. Contact us with your vehicle information and schedule a time to bring your vehicle in to start your auto insurance claim.

Returns and warranty
What is your return policy?

All sales are final. If the part is wrong or does not fit, we will exchange it for you at no cost. Most exchanges are eligible for up to 7 days (some exclusions may apply). Special-order, painted, installed, electrical, used or other specific parts may have conditions.

What warranty do your parts have?

Every part comes with a fitment guarantee. For painted parts, we offer a lifetime warranty against natural flaking, subject to the applicable warranty terms and conditions. It does not cover stone chips, physical damage or other causes of unnatural flaking.

What happens if I receive the wrong or damaged part?

Contact us as soon as possible. Keep the packaging and take clear photos of the part and any visible damage. We'll review the situation and help determine the next step.

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